lunes, 30 de noviembre de 2015

Numeración telefónica en España: ¿por qué se quiere sancionar a Jazztel-Orange?

La CNMC (Comisión Nacional de los Mercados y la Competencia), el regulador español de telecomunicaciones, ha abierto este expediente sancionador debido a que Jazztel (ahora ya integrado en Orange Espagnepermitió presuntamente un uso irregular de su numeración a otro operador más pequeño al que había revendido esa numeración telefónica.
¿Y no se puede revender numeración en España?
No, no se puede revender numeración, en absoluto. Aunque muchos operadores pequeños compran numeración a otros, ese mercado secundario de numeración, sin control del regulador, es a todas luces ilegal ya que no se atiene a la regulación del sector en España.
¿Qué salida les queda a los pequeños operadores que están comprando numeración de forma irregular a otros para dar servicio a sus usuarios?
En un próximo post os explicaré en detalle en qué consiste exactamente la "subasignación de numeración", y cómo se debe gestionar para cumplir estrictamente con la regulación española.
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About: Jose E. Puente holds a MSc degree in Telecommunications Engineering from University of Vigo (Spain). Having worked in the full technical deployment of one of the first new entrants (VODAFONE ESPAÑA, formerly Comunitel Global) once telecom market was liberalized in Spain in 1998, as Key Account Manager at the telecom subsidiary of IBERDROLA, and as Wholesale Business Director at OCEAN'S NETWORK (leading the strategy and transition from being a branded reseller of MOVISTAR to becoming a real MVNO over ORANGE network), Jose E. Puente is currently BDM at ALISYS Group, and also a telecom entrepreneur, market analyst, independent consultant and advisor, specialized in telecommunications technologies, policies and regulations for several companies in Europe and USA.
To contact Jose E. Puente, feel free to send an email to jepuente@gmail.com or call +34 654155756.

miércoles, 19 de agosto de 2015

Alisys Cloud CX - first WhatsApp channel for Customer Care

ALISYS is probably the most reputable vendor of cloud contact center and customer experience services in Spain. Alisys has been providing these services to large national and multinational corporations, public bodies, and telecom operators since 1999.
Alisys Cloud CX is a Web tool that allows the use of WhatsAppTelegram,WeChatTwitter and Facebook in an integrated manner in Customer Care.
Flexibility with setting channels
Alisys Cloud CX enables the activation of communication channels through WhatsApp, Telegram, WeChat, Twitter or Facebook from a single management platform. It minimises compliance costs and is easily integrated into the existing Contact Center and CRM / ERP infrastructure.
Consistency in customer relations
The combination of customer database and historical multichannel converts into a coherent and continuous process.
Capacity to adapt to demand
Unified management of customer service support, facilitating the estimation of channels to be used and streamlining the assessment of service needs per channel. The standard Contact Center indicators, as Service Level or Mean Time Operation acquire a new dimension by integrating multichannel information. 
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About: Jose E. Puente holds a Master degree in Telecommunications Engineering from University of Vigo (Spain). Having worked in the full technical deployment of one of the first new entrants (VODAFONE ESPAÑA, formerly Comunitel Global) once telecom market was liberalized in Spain in 1998, as Key Account Manager at the telecom subsidiary of IBERDROLA, and as Wholesale Business Director at OCEAN'S NETWORK (leading the strategy and transition from being a branded reseller of MOVISTAR to becoming a real MVNO over ORANGE network), Jose E. Puente is currently BDM at ALISYS (a cloud communications services company) and also a telecom entrepreneur, market analyst, independent consultant and advisor, specialized in telecommunications technologies, policies and regulations for several companies in Europe and USA.
To contact Jose E. Puente, feel free to send an email to jepuente@gmail.com or call +34 654155756.

martes, 11 de agosto de 2015

Lanzando un nuevo OMV/MVNO... ¿Modelo Full, SP o Reseller?

Cuando un nuevo inversor o empresario del sector telecom se plantea lanzar un nuevo OMV/MVNO, su primera duda es escoger el modelo de negocio y tecnológico:
  • Full MVNO (OMV Completo)
  • Service Provider MVNO (OMV Prestador de Servicio)
  • Branded Reseller (Revendedor)
Evidentemente cada modelo de MVNO tiene sus ventajas e inconvenientes. Hace poco más de un año detallé en otro Post ("Los OMV, las marcas, los revendedores y la regulación de la telefonia movil en España") las distintas figuras que siguen los operadores móviles existentes en España.
Una primera recomendación simplista para cualquier nuevo inversor podría ser la siguiente:
  1. Si no esperas superar los 20.000 clientes en un plazo de 24 meses o solo quieres preocuparte de la parte comercial (no de la tecnológica ni regulatoria), empieza siendo un "Branded Reseller" de un "Full MVNO".
  2. Si crees que puedes superar los 80.000 clientes en ese mismo plazo o quieres tener algo más de control a nivel tecnológico, lánzate a ser un "Service Provider MVNO".
  3. Si consideras un número superior de clientes, quieres ofrecer soluciones convergentes con infraestructura fija propia y, además, quieres tener uncontrol absoluto de tu negocio a todos los niveles, proponte montar un "Full MVNO".
En un próximo Post os mostraré las principales diferencias entre un "Service Provider" y un "Full MVNO", de modo que aquellos inversores que se planteen superar los 100.000 clientes en un plazo de 24 meses tengan más claras las ventajas de un modelo sobre el otro.

jueves, 18 de junio de 2015

French mobile market: key figures and MVNO market share

According to ARCEP (French telecom regulator), in 2014 mobile market key figures in France has been:

  • Total Revenue: 14,000 Million euros (including: 960 Million euros of internacional traffic and 1,100 Million euros of SMS/MMS).

  • Voice traffic: 147,000 Million minutes (17% to fixed lines, 36% to the same mobile network, 41% to other mobile network, 4% to international).

  • Mobile subscribers: 57 Million (Postpaid) and 14.5 Million (Prepaid)

  • Active Data users: 43 Millions (3G) and 11 Million (4G)

  • Dedicated Data Cards: 3.7 Million

  • Dedicated M2M Cards: 8.2 Million

  • Amount of numbers ported during 2014: 5.5 Million

  • Average Revenue Per User (ARPU): 16 Euro

If we take into account only MVNO market, as of February 2015 there were 40 MVNO's in France. Here it is a list of these MVNOs including the Mobile Network Operator (MNO) that is hosting this MVNO, and its website:

MVNO (Host MNO)

Website

Afone Mobile (SFR)

www.afonemobile.fr

Alphalink (SFR)

www.telcomobile.fr

Auchan Telecom (SFR)

www.auchantelecom.fr

Bazile Telecom (Orange)

www.baziletelecom.fr

Blancheporte Mobile (Oran&SFR)

www.blancheporte-mobile.fr

Budget Mobile (SFR)

www.budgetmobile.fr

Buzz Mobile (SFR)

www.buzzmobile.fr

CIC Mobile (Orange & SFR)

www.cic.fr

Club Budget (Orange & SFR)

www.club-budget.fr

Cofidis Mobile (Orange & SFR)

www.cofidis-mobile.fr

Coriolis (SFR)

www.coriolis.com

Crédit Mutuel Mobile (Oran&SFR)

www.creditmutuel.fr

FrenchConnection (SFR)

www.frenchconnection.fr

IC Telecom (Orange)

www.ictelecom.fr

Joe Mobile (SFR)

www.joemobile.fr

Joi (SFR)

www.joitelecom.fr

La Poste Mobile (SFR)

www.lapostemobile.fr

Lebara Mobile (Bouygues)

www.lebara-mobile.fr

Leclerc Mobile (SFR)

www.leclercmobile.fr

Legos (Orange & SFR)

www.legos.fr

LTI Telecom (SFR)

www.lti-tele.com

Lycamobile (Bouygues)

www.lycamobile.fr

Mobile Casino (Orange)

www.casino.fr

NRJ Mobile (Orange & SFR)

www.nrjmobile.fr

Numericable (Bouygues)

www.numericable.fr

Ortel (Bouygues & Orange)

www.ortelmobile.fr

Phenix Mobile (Oran&SFR)

www.phenixmobile.com

Prixtel (SFR)

www.prixtel.com

SCT Telecom (SFR & Bouygues)

www.sct-mobile.fr

Serenity Club (SFR)

www.club-serenite.fr

Sim + (SFR)

www.simplus.fr

Symacom (Orange)

www.symacom.fr

Tele2 Mobile (Orange)

www.tele2mobile.fr

Telecom Future (SFR)

www.futurtelecom.com

Ti-Text (SFR)

www.ti-text.com

Transatel (Bouygues & Orange)

www.transatel.com

Vectone (SFR)

www.vectonemobile.fr

Vivaction (Orange)

www.vivaction.com

Webphonebet (Orange)

www.paritel.fr

Zero Forfait (SFR)

www.zeroforfait.fr

Apart from these MVNO, there are also three branded resellers over Orange network:

 

According to ARCEP, as of March 2015 there were 7.2 million subscriber of MVNOs (10.5% market share), but these figures have been decreasing since September 2014 (when there was a peak of 8.9 million subscribers and a 12.9% market share).

Currently market share of MVNO's is:

  • 9.1% of gross postpaid sales.

  • 52.7% of gross prepaid sales

Any room for a new MVNO in France?